We offer tracked and insured shipping for all of our orders. Order processing takes 1-3 business days before shipment.

At Ascxnd Lab, we aim to provide high-quality products and a smooth customer experience. Please read our refund policy carefully before placing an order.

25-Day Cooling-Off Period

We offer a 25-day period from the date of purchase during which refund requests may be reviewed. After 25 days from the date of purchase, refunds will no longer be available under any circumstances, except where required by law.

Eligibility for Refunds

Due to the nature of certain hygiene, wearable, and personal-use items, returns may not be accepted once the item has been opened or used.

However, you remain eligible for a refund if:

The item arrives damaged or defective
The wrong item was received
The order has not been delivered within the expected delivery timeframe stated at checkout

To request a refund, customers must provide:

Order number
Clear photos or video evidence (if applicable)
Description of the issue

Non-Refundable Situations

Refunds will NOT be granted in the following cases:

Change of mind after purchase
Incorrect size or fit selected by the customer
Failure to read product descriptions or shipping times
Minor variations in colour, design, or packaging
Orders where tracking shows successful delivery
Requests made after the 25-day refund window

Late or Missing Deliveries

If your order has not arrived within the estimated delivery time, please contact us first.

We will:

Investigate with the shipping carrier
Provide tracking updates
Offer a replacement or refund where appropriate
Please note that international shipping delays may occur outside our control.

Refund Process

If your refund is approved:

Refunds will be processed to the original payment method
Processing times may take 5–10 business days depending on your bank or payment provider
You will receive confirmation once the refund has been issued

Chargebacks & Disputes

We encourage customers to contact us first before raising a dispute with their bank or payment provider.

Unauthorized chargebacks may result in:

Order cancellation
Blocking of future orders
We are always willing to resolve issues fairly and quickly.

Please note: If a cancellation is approved before dispatch, a handling and processing fee of up to 25% may be deducted from the refund amount to cover payment processing and administrative costs.

This fee does not apply where the product is faulty, incorrect, or not delivered.

If you have any questions about your order or this policy, please contact us.